It’s the tool we all hate but can’t seem to live without. We check our personal and work inboxes incessantly throughout the day and dream of reaching that impossible nirvana of “inbox zero.” Email has become an integral part of our lives, but some are beginning to question its merits. A few companies have even attempted to ban it completely for internal correspondence. Email has become such an essential tool that we have to wonder if it is even possible to replace it. What would even take its place? It may not be viable with a single solution, but with the maturation of social and collaboration tools in the enterprise and rethinking customer touchpoints it could be possible to at least minimize email tyranny and possibly even end it entirely.